Stuart Frazer -

Worsley, Kitchen 2013

Dear Mr Harrison,

We are so delighted with our newly finished kitchen and wanted to write to you telling you so and to convey our thanks and praise to everyone involved in the process.

We are very impressed with the service we received on our very first visit to the showroom in Prestwich. We spoke to a lady called Jessica who was extremely helpful and informative and we instantly felt that yours was a company we would be happy dealing with. This theme has continued with the everyone that we have met.

On our first meeting with Paul we felt confident that he would design a kitchen that we’d love. He is extremely professional, courteous and customer focused. He listened to our ideas, and incorporated these into his design. He was extremely patient and always emphasised that the design must work for us an that he was happy to change or add to the design until we were completely happy. Thanks and praise also to Fraser. The attention to detail throughout our kitchen is excellent. The visuals were of a great help to us really and helped us to choose and our decision.

This high level of customer service was maintained by Jimmy, Ian, Steve and Dave. We always felt that we were listened to and felt at ease with these gentlemen being in our home. We also recognise that Ian gave up his Saturday to expedite the work and we are very grateful to him for this and his hard work.

He is extremely precise, skilled, courteous and an asset to you. He also always left everywhere neat and tidy. Jimmy and Paul made regular visits throughout the duration of the work and we were kept fully informed of progress.

We also wanted to let you know how happy we are with the high standard of work carried out by all the sub-contractors that were involve. we have written to those for which we have contact details for, but wanted to let you know how impressed we were with the standard of work that has been carried out. We should also mention the everyone worked really hard and was extremely respectful to our home and to us. We are sure that you will be fully confident of always recommending M.F. Ceramics, Mark Maddock Plastering, Alistair Towler, Adam Hadgraft and Danny, and Dave Sedgwick to all of your customers.

We were also pleased that Paul and Fraser wanted to visit after the completion of the work. They explained the care and maintenance that is required for the kitchen and even supplied some products.

As I mentioned we are delighted with our new kitchen and have no hesitation in recommending Stuart Frazer to our family, friends and neighbours.

Thank you. We wish you continued success.

 

Yours sincerely

Karen and Wayne Broadbent